Subject: Re: CMA Errors - 26/06/2019
From: Caleb Lundinga Lodi <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: teamlead viagogo <[email-masked]>, viraat <[email-masked]>, saurabh <[email-masked]>, Laura Begley <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Thu, 27 Jun 2019 01:27:57 -0700 (MST)

Hi all, 

*I have reviewed the case (21678166) with @becho.jaures, he has been advised to escalate to CMA only if the buyer's query meets the compliance queue criteria. I explained him in details what are the cases that need to be escalated to CMA. 

[email-masked] is doing half day today, i will review this case: (18735014) with him when he will be in. 

Regards, 
Caleb 

From: "Brian Sexton" <[email-masked]> 
To: "teamlead viagogo" <[email-masked]>, "viraat" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Laura Begley" <[email-masked]>, "Robert Cosgrove" <[email-masked]> 
Sent: Wednesday, 26 June, 2019 20:41:44 
Subject: RE: CMA Errors - 26/06/2019 

And these; 

18735014 nehal.ahmad - wrong escalation 

21678166 becho.jaures - wrong escalation 

From: Brian Sexton 
Sent: Wednesday 26 June 2019 16:09 
To: Team Lead <[email-masked]>; Virat Joshi <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Laura Begley <[email-masked]>; Robert Cosgrove <[email-masked]> 
Subject: CMA Errors - 26/06/2019 
Importance: High 

Hi all, 

Can these errors please be reviewed with the agents; 

22297086 wrong escalation: "FV/price paid / name on the tickets" vijender.sharma 

20443375 wrong escalation; why is the FV diff to what i paid sumit.mehra 

20298579 Wrong esc: " Buyer is asking why tickets have a different name" Ekta.Sharma 

21708485 Wrong esc: " Buyer is worried about validity of the tickets Ekta.Sharma 

Kind regards, 

Brian Sexton 

Team Leader India