Subject: Fwd: TID: 21364288 - King Crimson - 19/06/2019 - Royal Albert Hall, London, GB - Broker - Issue: Buyer wants a full refund
From: Rosette Modiri <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Cc: Cesar Livera <[email-masked]>
Date: Wed, 26 Jun 2019 11:00:05 -0700 (MST)

Hi Nataliacita, 

Can you please call this Spanish buyer , the buyer's emails were bouncing and he contacted us after the event asking for full refund. 

Could you please call the buyer here and explain that it's their responsibility to provide us with the correct email ID. 

Regards, 
Rosette 

From: "Cesar Livera" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 25 June, 2019 06:46:39 
Subject: TID: 21364288 - King Crimson - 19/06/2019 - Royal Albert Hall, London, GB - Broker - Issue: Buyer wants a full refund 

Hi Rose. 

With reference to this case 21364288. 

The buyer emailed querying a full refund, 6 days ago the buyer received a email asking download e-tickets, 4 days later she asked for a full refund, then an agent try to call her without success, and now she is claiming for a full refund the reason is unknown so I think we need to call her. 

Could you assign this case to another agent?, please. 

Kind regards, 
Alex