Subject: Re: TID: 22243995 - Gloria Trevi - 29/06/2019 - Arena Mexico City, Mexico City, MX - Broker - Issue: Wrong Tickets Received
From: Rosette Modiri <[email-masked]>
To: Sunny Mundriya <[email-masked]>
Cc: Cesar Livera <[email-masked]>
Date: Mon, 24 Jun 2019 15:29:47 -0700 (MST)

Hi Sunny, 

Please take ownership of this case. 

Regards, 
Rosette 

From: "Cesar Livera" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 25 June, 2019 03:24:47 
Subject: TID: 22243995 - Gloria Trevi - 29/06/2019 - Arena Mexico City, Mexico City, MX - Broker - Issue: Wrong Tickets Received 

Hi Rose. 

With reference to this case 22243995. 

The buyer emailed because he received wrong tickets 2 days ago another agent emailed him offering to keep the tickets, but he no answer until now. 
He wants a full refund but does not say nothing about keeping the tickets 

Could you assign this case to another agent?, please. 

Kind regards, 
Alex