From: Rosette Modiri <[email-masked]>
To: Nomatter Makaza <[email-masked]>
Date: Mon, 24 Jun 2019 14:45:11 -0700 (MST)

I understand your concern, but I can assure you that our technical department has reviewed your case and confirmed that there is no problem with our website.

It is not possible to place the order unless you press the confirmation button.

When you reach the last purchase page, you are prompted to confirm the order. After confirmation, a survey asks you if you are satisfied with the price you paid Etc - It seems that you clicked NO - assuming you canceled your order but the order has been confirmed.