Subject: FW: 21795604 - Bad Bunny - Date: 07/06/2019 - Plaza de Toros La Macarena, Medellin, CO - Power Seller - Issue: Event cancelled and buyer confirms tickets were returned.
From: Stefan Asiminei <[email-masked]>
To: Rosette Modiri <[email-masked]>, India Inbox <[email-masked]>, Darren OToole <[email-masked]>
Cc: Cesar Livera <[email-masked]>
Date: Mon, 24 Jun 2019 12:26:53 +0000

Hi Darren,

Could you please assign?

Thank you,
Stefan

From: India Inbox
Sent: Monday 24 June 2019 05:46
To: Rosette Modiri <[email-masked]>; Stefan Asiminei <[email-masked]>
Cc: Cesar Livera <[email-masked]>
Subject: Re: 21795604 - Bad Bunny - Date: 07/06/2019 - Plaza de Toros La Macarena, Medellin, CO - Power Seller - Issue: Event cancelled and buyer confirms tickets were returned.

Hi @Stefan Asiminei<mailto:[email-masked]>

As per your note buyer is only to be refunded if they provide TN and shipped the tickets on 5th of June. The buyer provided proof of sipping and proof that tickets have been delivered on 6th of June.

Could you please have a look into the below and check if buyer can be refunded?

Thank you!

Kind regards,
Julia
________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 23 June 2019 23:11
To: India Inbox
Cc: Cesar Livera
Subject: TID: 21795604 - Bad Bunny - Date: 07/06/2019 - Plaza de Toros La Macarena, Medellin, CO - Power Seller - Issue: Event cancelled and buyer confirms tickets were returned.

Hi There,

With reference to the above TID, the particular event was cancelled and the buyer was told to return the tickets directly to the seller's address. As per system not , we can only refund the buyer if the seller confirms that tickets are delivered and actually the buyer is claiming that tickets were delivered  to the seller and provided the shipping receipt.

Could you please contact seller support to check with the Broker CO if they've received the tickets or not.

Kind Regards,
Rosette
________________________________
From: "Cesar Livera" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 24 June, 2019 00:00:43
Subject: TID: 21795604 - Bad Bunny - Date: 07/06/2019 - Plaza de Toros La Macarena, Medellin, CO - Power Seller - Issue: Event cancelled and buyer confirms tickets were returned.

Hi Rosette.

With reference TID: 21795604. The buyer emailed us informing he has return his ticket to the address given by viagogo, on time.
We need to verify if this is correct.

As I have not been assigned any phone yet, can you please reassign this case to any calling agent to call the buyer?

Michael Mancina
PRIMARY PHONE
+57 (0) 3156563035

Kind regards.
Alex