Subject: FW: [OLS COMMs] Reminder - Wrong Tickets
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Jana Garbe <[email-masked]>, Cian Madigan <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Mon, 24 Jun 2019 09:29:34 +0000

Hi all,

Can everyone please read this comms as soon as possible?

Kind regards,
Brian

From: Jana Garbe
Sent: Monday 24 June 2019 10:25
To: CSLeads <[email-masked]>; Stephen Blake <[email-masked]>; Meghan Flanagan <[email-masked]>; Jessie Chen <[email-masked]>; Cian Madigan <[email-masked]>; Roselyn Kao <[email-masked]>
Subject: [OLS COMMs] Reminder - Wrong Tickets
Importance: High

Hi all,

Thanks to the great effort of our APAC trainer Jessie - we have now two flowcharts which will help visualise the Wrong Tickets Process for the agent if the buyer is due a refund.

These flowcharts will be added to the Wiki shortly.

Please advise your agents to read through the COMMs and mark them as complete at their earliest convenience.

Jana