Subject: Fwd: 20959555- Elton John - 2634433 - 30/05/2019 - Verona, IT - Fan Seller - Event Cancelled, buyer chasing refund
From: Rosette Modiri <[email-masked]>
Date: Sun, 23 Jun 2019 11:54:00 -0700 (MST)

From: "Priyanka Girdhar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 22 June, 2019 21:32:19 
Subject: Re: 20959555- Elton John - 2634433 - 30/05/2019 - Verona, IT - Fan Seller - Event Cancelled, buyer chasing refund 

Hi Rose, 

Could not call the buyer yesterday due to time zone. Called buyer today however the buyer did not respond. Will call the buyer tomorrow again to confirm the same. 

Kind Regards, 
Priyanka Girdhar 

From: "Rosette Modiri" <[email-masked]> 
To: "Priyanka Girdhar" <[email-masked]> 
Sent: Saturday, 22 June, 2019 00:53:42 
Subject: Fwd: 20959555- Elton John - 2634433 - 30/05/2019 - Verona, IT - Fan Seller - Event Cancelled, buyer chasing refund 

Hi Priyanka, 

Can you please ask the buyer if they have any proof. 

Regards, 
Rosette 

From: "Iacopo Vigano" <[email-masked]> 
To: "India Inbox" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Priyanka Girdhar" <[email-masked]> 
Sent: Friday, 21 June, 2019 15:09:21 
Subject: Re: 20959555- Elton John - 2634433 - 30/05/2019 - Verona, IT - Fan Seller - Event Cancelled, buyer chasing refund 

Hi Julia, 

We do not have these tickets here. 

If buyer has the proof that he shipped the tickets together with TID 20959552, you can check with payment team if the buyer can be refunded. 

Thanks! 
Iacopo 

From: India Inbox 
Sent: 20 June 2019 21:32 
To: Rosette Modiri; Iacopo Vigano 
Cc: Priyanka Girdhar 
Subject: Re: 20959555- Elton John - 2634433 - 30/05/2019 - Verona, IT - Fan Seller - Event Cancelled, buyer chasing refund 
Hi [ mailto:[email-masked] | 
@Iacopo Vigano ] 

Could the below please be checked? 

Kind regards, 

Julia 

From: Rosette Modiri <[email-masked]> 
Sent: 20 June 2019 20:19 
To: India Inbox 
Cc: Priyanka Girdhar 
Subject: 20959555- Elton John - 2634433 - 30/05/2019 - Verona, IT - Fan Seller - Event Cancelled, buyer chasing refund 
Hi There, 

The buyer of this order has mentioned that he had returned the tickets of this order 20959555 along with tickets of the order 20959552 to Limerick office as the event got cancelled. The buyer has been refunded in TID 20959552 however in this particular transaction, the refund hasn't been done. 

Could you please check with Limerick office if the tickets of this order 20959555 was in the same package with tickets of TID 20959552. 

Kind Regards, 
Rosette 

From: "Priyanka Girdhar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 20 June, 2019 22:29:47 
Subject: 20959555- Elton John - 2634433 - 30/05/2019 - Verona, IT - Fan Seller - Event Cancelled, buyer chasing refund 

Hi Rose, 

This is in regards to TID: 20959555 

The order has been cancelled and the buyer has returned the tickets to Limerick address however the buyer has not received refund yet. Also the state is pending seller payment. Kindly do needful as the buyer is chasing for refund since long. 

Kind Regards, 
Priyanka Girdhar