Subject: Fwd: 22275296 - The Rolling Stones - 21/06/2019 19:30 - Chicago, US - Fan Seller- Need to call buyer to ask for account details
From: tasuku yamamoto <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Ribhu Vrat <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Sun, 23 Jun 2019 04:19:05 -0700 (MST)

Hi Rosette 

Can you please assign this case to one of your agent as need to call buyer and need to confirm few things which the details are provided below. 

Regards 
Tasuku 

From: "Ribhu Vrat" <[email-masked]> 
To: "tasuku yamamoto" <[email-masked]> 
Sent: Sunday, 23 June, 2019 16:35:38 
Subject: 22275296 - The Rolling Stones - 21/06/2019 19:30 - Chicago, US - Fan Seller- Need to call buyer to ask for account details 

Hi Tasuku, 

With reference to TID: 22275296, Buyer informed that they did not purchase these tickets and the payment method is not theirs. I had escalated the case to Fraud team who have left a note to call buyer and confirm their account details. It has been confirmed with Julia that we need to call buyer here and confirm their email address and the payment method details . I am unable to call the buyer as they are from USA. Please assign this to a night shift agent to call the buyer and confirm the details. They can escalate to payments if the details do not match. 

Thanks for the cooperation. 

Regards, 
Ribhu