Subject: Fwd: TID: 22329184; Fan seller; Billy Joel; 22/06/2019; Buyer won't be able to collect the tickets and wants to know for alternatives
From: Rosette Modiri <[email-masked]>
To: tasuku yamamoto <[email-masked]>
Cc: Sikander Singh <[email-masked]>
Date: Fri, 21 Jun 2019 21:25:34 -0700 (MST)

Hi Tasuku, 

This is a LMS case, the buyer would like the tickets to be delivered at the hotel as the will reach the Event city at 7 pm then they will not be able to collect the tickets at the correct time. 

Could you please assign the case to any agent to call the buyer and inform that this is LMS case and tickets have to be collected. 

Regards, 
Rosette 

From: "Sikander Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 22 June, 2019 06:22:40 
Subject: TID: 22329184; Fan seller; Billy Joel; 22/06/2019; Buyer won't be able to collect the tickets and wants to know for alternatives 

Hi Rosette, 

This is in regards to the TID 22329184, where the buyer requested to extend the pickup time since he would be reaching there by 19:00 (local). Buyer needs to be informed that the event is at 18:00 (local) and if he can send someone to pickup the tickets then we can request for the name change of the pickup person. I am unable to call the Buyer due to time difference. Could you please assign this case to any morning agent since the event is 16 hours away. 

Kind regards, 
Sikander Singh