Subject: Re: TID: 19355893 - Power Seller Ticket Network -- Hootie and The Blowfish & Barenaked Ladies -- 21/06/2019, When: 1 hours away -- Buyer chasing TM tickets
From: Rosette Modiri <[email-masked]>
To: Himanshu Manral <[email-masked]>
Date: Fri, 21 Jun 2019 20:31:45 -0700 (MST)

Hi Himanshu, 

The buyer is from US, day shift agent cannot call . Please call the buyer to check if they attended the event. 

Rosette, 

From: "Himanshu Manral" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 22 June, 2019 06:46:07 
Subject: TID: 19355893 - Power Seller Ticket Network -- Hootie and The Blowfish & Barenaked Ladies -- 21/06/2019, When: 1 hours away -- Buyer chasing TM tickets 

Hi Rosette, 

An urgent email change case has already been flagged to you for this order. 
Please assign this case to the same day shift agent as today's my off (22/06/2019). 
Buyer still claiming that he has not receiving any email from us; however, the emails status are showing as delivered. 
I have requested buyer to provide the screenshot of her TM mobile tix account as a proof of no tix received (sent an email and left a VM as well). 

Please do the needful. 

Regards, 
Himanshu