Subject: TID: 22140832 - Alberto Vázquez & Leo Dan - 20/06/2019 21:00 - Auditorio Metropolitano Puebla, Puebla, MX - Broker MX - Need approval to refund the buyer
From: Naveen Kumar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 21 Jun 2019 13:13:10 -0700 (MST)

Dear Rosette 

This buyer called first chasing for tickets because as per tracking status FedEx will deliver on 20/06/2019 at 21:00 hrs, and event start time was also 20/06/2019 at 21:00 hrs the same. So buyer said I won't be able to reach the event after delivery as it will take me 5 hours to reach the event. So I advised buyer to wait as we still have time for event, then buyer emailed asking for refund because ticket were not delivered. As per tracking FedEx tried to deliver at 08:25pm but "Customer not available or business closed" but still its too late to deliver the tickets as buyer would be unable to reach the event. 

So request you to please advise if we can give refund to this buyer. 

Thanks & Regards 
Naveen