Subject: Re: 22261926 - Kings Of Leon & Swedish House Mafia - Lollapalooza Berlin 2019 - 2 Day - 3107602 - 07/09/2019 12:00 - Berlin - fan seller & Sweden - POP is in german
From: Siddharth Taneja <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Cc: ekanshi mittal <[email-masked]>, [email-masked], Mansi Chhabra <[email-masked]>, amit negi <[email-masked]>, Sankarshan Rajan <[email-masked]>
Date: Fri, 21 Jun 2019 02:14:40 -0700 (MST)

Hi Caleb, 

There is nothing mentioned on the proof about the personalisation . But as per case history, the event is personalised and you can check the screenshot attached to this email. 

Thank You 
Siddharth. 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "Siddharth Taneja" <[email-masked]> 
Cc: "ekanshi mittal" <[email-masked]>, [email-masked], "Mansi Chhabra" <[email-masked]>, "amit negi" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, 21 June, 2019 14:07:51 
Subject: Fwd: 22261926 - Kings Of Leon & Swedish House Mafia - Lollapalooza Berlin 2019 - 2 Day - 3107602 - 07/09/2019 12:00 - Berlin - fan seller & Sweden - POP is in german 

Hi Siddharth, 

This is not a personalised event but the seller informed that the tickets need to be personalised and he provided a proof. 
As the proof is in German, Please have a look and tell us what is written on it. 

Regards, 
Caleb 

From: "Rosette Modiri" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Cc: "Amit Negi" <[email-masked]> 
Sent: Friday, 21 June, 2019 08:49:39 
Subject: 22261926 - Kings Of Leon & Swedish House Mafia - Lollapalooza Berlin 2019 - 2 Day - 3107602 - 07/09/2019 12:00 - Berlin - fan seller & Sweden - POP is in german 

Hi Caleb, 

He seller of this order is asking for the personalisation details ( name and email ID) in order to personalise the tickets. As he insisted then he was advised to provide us with proof from the organiser in which he did however the proof is in German. 

Could you please assign this case to a German agent in order to investigate the proof and check if the attendee's name and email id is required or not. 

Regards, 
Rosette 

From: "Amit Negi" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 19 June, 2019 06:23:51 
Subject: 22261926 - Kings Of Leon & Swedish House Mafia - Lollapalooza Berlin 2019 - 2 Day - 3107602 - 07/09/2019 12:00 - Berlin - fan seller & Sweden - POP is in german 

Hi Rosette, 

With reference to TID: 22261926, Seller has been asked to provide POP and seller provided and it is german. I cannot verify POP. 

Please take some appropriate action to resolve it. 

Thank you for your patience and cooperation. 

Kind Regards, 
Amit