Subject: Re: 18967499/Fan Seller/ Elton John/ 30/05/2019 /21:00/ Event is cancelled, seller is chasing refund.
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Thu, 20 Jun 2019 18:40:23 -0700 (MST)

Hi Julia, 

Thanks, the agent is informed. 

Kind Regards, 
Rosette 

From: "India Inbox" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Friday, 21 June, 2019 07:04:32 
Subject: Re: 18967499/Fan Seller/ Elton John/ 30/05/2019 /21:00/ Event is cancelled, seller is chasing refund. 

Hi Rosette, 

please advise agent to ask the seller for a proof that tickets needed to be returned to seller until 16/06/2019 in order to be refunded. 

Kind regards, 

Julia 

From: Rosette Modiri <[email-masked]> 
Sent: 21 June 2019 01:31 
To: India Inbox 
Cc: Pravesh Singh 
Subject: 18967499/Fan Seller/ Elton John/ 30/05/2019 /21:00/ Event is cancelled, seller is chasing refund. 
Hi There, 

With reference to the above TID, the event got cancelled and the seller notified us on 06/06/19 that in order to get a refund from the organisers, they need to return the tickets by 16/06/2019. As per the case history the buyer returned the tickets to us and we forwarded the tickets to seller on 18/06/2019. The seller is claiming now that he's no longer entitled for any refund as the deadline to receive a refund is passed. 

Could you please check with the relevant team if the seller can be paid here or not. 

Kind Regards, 
Rosette 

From: "Pravesh Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 19 June, 2019 01:04:03 
Subject: 18967499/Fan Seller/ Elton John/ 30/05/2019 /21:00/ Event is cancelled, seller is chasing refund. 
Hi Rosette, 

With reference to T ID: 18967499, Event got cancelled and seller informed us that in order to get refund from point of purchase I need to have these tickets before 16 June 2019. Buyer returned the tickets and we received the tickets in limerick , we resend the tickets to seller but still tickets are in transit. 

Now seller is asking for refund. 

Can you please reveiw this case once and advise that how to proceed further in this case. 

Kind Regards, 
Pravesh