Subject: Re: TID 21159068 - Gabriel Iglesias: Beyond the Fluffy World Tour - 3523051 - 16/06/2019 - Huntington - Broker US - Buyer received wrong time e-tix.
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Himanshu Manral <[email-masked]>
Date: Thu, 20 Jun 2019 19:19:34 +0000

Hi @CS.NewYork<mailto:[email-masked]>

Could we please get any update in the below?

Thank you 🙂

Kind regards,

Julia

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 20 June 2019 19:15
To: India Inbox
Cc: Himanshu Manral
Subject: TID 21159068 - Gabriel Iglesias: Beyond the Fluffy World Tour - 3523051 - 16/06/2019 - Huntington - Broker US - Buyer received wrong time e-tix.

Hi There,

As per the below issue, could you please contact CSNY again and ask for the correct action to take for both seller and buyer.

Kind Regards,
Rosette
________________________________
From: "India Inbox" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>, "CS.NewYork" <[email-masked]>
Cc: "Himanshu Manral" <[email-masked]>
Sent: Monday, 17 June, 2019 10:38:26
Subject: Re: TID 21159068 - Gabriel Iglesias: Beyond the Fluffy World Tour - 3523051 - 16/06/2019 - Huntington - Broker US - Buyer received wrong time e-tix.

Hi @CS.NewYork<mailto:[email-masked]>,

Can we charge the seller here? Seller uploaded for 8pm order was for 5pm. Buyer did not use tickets.

Kind regards,

Rebecca

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 16 June 2019 21:18
To: India Inbox
Cc: Himanshu Manral
Subject: TID 21159068 - Gabriel Iglesias: Beyond the Fluffy World Tour - 3523051 - 16/06/2019 - Huntington - Broker US - Buyer received wrong time e-tix.

Hi There,

With reference to the above TID, the buyer had purchased tickets for Gabriel Iglesias: Beyond the Fluffy World Tour on 16/06/2019 at 5 pm however he received tickets for 8 pm. The agent investigated online and found out the event has 2 parts, at 5 pm and 8 pm and the event has already started.

Could you please assign to CSNY in order to approve to refund the buyer here as they did not attend the event.

Kind Regards,
Rosette
________________________________
From: "Himanshu Manral" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Monday, 17 June, 2019 02:09:12
Subject: TID 21159068 -- Gabriel Iglesias: Beyond the Fluffy World Tour -- Event ID : 3523051 -- 16/06/2019 -- Event City: US -- Broker US -- Buyer received wrong time e-tix.

Hi Rosette,

Buyer received wrong e-tix for the 8pm event instead of 5pm one.
Confirmed from the TM website and there are 2 separate event on the same date.
Partial refund offer of USD40.00 to keep the incorrect tix was rejected by the buyer.
Buyer chasing the correct e-tix now.
The event is just 1 hour away.

Please do the needful.

Regards,
Himanshu