Subject: FW: New reason codes - Tickets lost in Transit – Seller Fault
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Thu, 20 Jun 2019 13:35:08 +0000

Hi all,

Can you please have huddles with you teams discussing the attached update.

OLS comms and wiki page to be added shortly.

Kind regards,
Brian

From: Robert Cosgrove
Sent: Thursday 20 June 2019 14:29
To: Brian Sexton <[email-masked]>; Stephen Blake <[email-masked]>; Meghan Flanagan <[email-masked]>
Subject: FW: New reason codes - Tickets lost in Transit – Seller Fault
Importance: High

Can you all make sure your Team Leads have huddles with their agents regarding the New Reason Codes.

Comms to follow / Wiki to updated.

Thanks
Robert

From: Charalampos Vlacheas
Sent: Thursday 20 June 2019 13:26
To: Michelle Gubbins <[email-masked]<mailto:[email-masked]>>; Robert Cosgrove <[email-masked]<mailto:[email-masked]>>
Cc: Maiwenn Gouthe <[email-masked]<mailto:[email-masked]>>
Subject: New reason codes - Tickets lost in Transit – Seller Fault
Importance: High

Hi

We added 3 new reason codes:

  *   Substituted - Tickets Lost in Transit – Seller Fault
  *   Refunded - Tickets Lost in Transit – Seller Fault
  *   Replaced - Tickets Lost in Transit – Seller Fault

This is for cases where seller has shipped after MSBD and the tickets are lost in post or will not be delivered in time

Please arrange huddles with all Customer Facing teams worldwide. We will push to prod today
Please feedback back when huddles have been done

Kind regards
Bob