Subject: FW: New E-Tickets Uploaded but not Downloaded for the buyer
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, Saurabh Dadu <[email-masked]>, Anna Jeanne <[email-masked]>
Date: Wed, 19 Jun 2019 11:00:59 +0000

Hi all,

Can you please ensure the agents are following the attached document for new e-ticket uploaded but not downloaded, a comms has been sent out also. Please ensure they complete that.

Kind regards,
Brian

From: Anna Jeanne
Sent: Wednesday 19 June 2019 11:29
To: CSLeads <[email-masked]>
Subject: New E-Tickets Uploaded but not Downloaded for the buyer

Hi All,

We have done some audit regarding the WI that is automatically created when the new e-tickets are uploaded for the buyer but they have never been downloaded.

Seems like CF agents do not follow the correct Workflow - out of 100 cases checked, 30% where actioned incorrectly:

  *   Agents are not making an outbound calls to the buyers - instead, they are sending blurb: 'Your e-tickets are available for download / 02.2 - eTicket - Download Link'
  *   Agents are not sending the 'final blurb' to the buyers

Could you please arrange for the huddles to be done with your Teams (attaching the training material).

We have also asked the training team to send out the comms to all CS agents again.

Thanks for confirming once done.

If you have any questions, please email me directly.

Thanks,
Anna