Subject: Re: 22244115 - Name : Rammstein - Date : 16/07/2019 16:00 - Venue: Sinobo Stadium, Prague, CZ - Fan Seller - The seller unable to personalise the tickets.
From: Elena Lemnaru <[email-masked]>
To: India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>, Manuel Scholian <[email-masked]>
Cc: Sumit Gangwar <[email-masked]>
Date: Wed, 19 Jun 2019 08:05:23 +0000

Hi @Manuel Scholian<mailto:[email-masked]>,

Can you have a look, please?

Kind Regards
Elena

Seller Support Italian

________________________________
From: India Inbox
Sent: 18 June 2019 23:54:18
To: Rosette Modiri; Elena Lemnaru
Cc: Sumit Gangwar
Subject: Re: 22244115 - Name : Rammstein - Date : 16/07/2019 16:00 - Venue: Sinobo Stadium, Prague, CZ - Fan Seller - The seller unable to personalise the tickets.

Hi @Elena Lemnaru<mailto:[email-masked]>

Could this case please be assigned? Seller is Broker CZ (18885763)

  *   seller purchased tickets in TID 18885763
  *   event was not marked as personalised at this stage
  *   she sold tickets in TID 22244115
  *   she needs to personalise tickets to the following names but cannot do so as she purchased from us

Could you please ask Seller from TID 18885763 to personalise tickets to:

Ticketholder # 1
Vor- und Nachname:  Florian Pischel
Geburtsdatum:  1995-08-10

Ticketholder # 2
Vor- und Nachname:  Oliver Pischel
Geburtsdatum:  1996-11-29

Ticketinholder # 3
Vor- und Nachname:  Andreas Pischel
Geburtsdatum:  1963-11-20

Kind regards,

Julia

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 18 June 2019 21:29
To: India Inbox
Cc: Sumit Gangwar
Subject: 22244115 - Name : Rammstein - Date : 16/07/2019 16:00 - Venue: Sinobo Stadium, Prague, CZ - Fan Seller - The seller unable to personalise the tickets.

Hi There,

With reference to the above TID, the seller is a buyer under TID 18885763 where he received no-personalised tickets however he has to personalise the tickets in this final transaction TID 22244115.

Could you please contact seller support to check with the Broker CZ (18885763) if they can personalise the tickets with the names as below.

Ticketinhaber # 1
Vor- und Nachname: Florian Pischel
Geburtsdatum:          1995-08-10

Ticketinhaber # 2
Vor- und Nachname:  Oliver Pischel
Geburtsdatum:           1996-11-29

Ticketinhaber # 3
Vor- und Nachname:  Andreas Pischel
Geburtsdatum:            1963-11-20

Kind Regards,
Rosette
________________________________
From: "Sumit Mehra" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Tuesday, 18 June, 2019 04:23:17
Subject: 22244115 - Name : Rammstein - Date : 16/07/2019 16:00 - Venue: Sinobo Stadium, Prague, CZ - Fan Seller - seller contacted us because she received email from us advising her to personalize the tickets she sold. however the same tickets she purchased from viagogo are not personalized under her name and she is unable to personalized tickets for her buyer.

Hi Rosette

The buyer turned seller has contacted us as she has received an email from us to personalise the tickets on buyer's name. This buyer turned seller had contacted us earlier stating that the tickets she received has a different name on it and we assured her that these are not personalised tickets and the name can be different. Therefore, tickets are valid. But now we have emailed her to personalise the tickets on buyer's name.

Please confirm with the first seller whether it is possible to personalise these tickets or not.

I have listed the transaction ID's here:
TID: 18885763 when she was the buyer and TID: 22244115 when sold these tickets.

Kind Regards,
Sumit