Subject: Re: 22252030 - The Spill Canvas - 17/06/2019 19:00 - The Shelter, Detroit, US - Broker US - Ticket Master Tickets uploaded as QR codes.
From: India Inbox <[email-masked]>
To: Jacklyn Coronel <[email-masked]>, Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Kamal Kant <[email-masked]>
Date: Tue, 18 Jun 2019 00:43:54 +0000

Thank you @Jacklyn Coronel<mailto:[email-masked]> 🙂

@Kamal Kant<mailto:[email-masked]> please escalate for full refund as product error. Not charging seller.

Kind regards,

Julia

________________________________
From: Jacklyn Coronel
Sent: 18 June 2019 00:42
To: India Inbox; Rosette Modiri; CS.NewYork
Cc: Kamal Kant
Subject: Re: 22252030 - The Spill Canvas - 17/06/2019 19:00 - The Shelter, Detroit, US - Broker US - Ticket Master Tickets uploaded as QR codes.

Hello,

The buyer can be refunded. The seller should not be charged. This can be marked as a product error.

Best regards,

Jacklyn

Seller Support US, viagogo Inc
Phone: (415) -429-1056
7 days a week 1pm EST – 10pm EST

________________________________
From: India Inbox
Sent: Monday, June 17, 2019 6:50:50 PM
To: Rosette Modiri; CS.NewYork
Cc: Kamal Kant
Subject: Re: 22252030 - The Spill Canvas - 17/06/2019 19:00 - The Shelter, Detroit, US - Broker US - Ticket Master Tickets uploaded as QR codes.

Hi @CS.NewYork<mailto:[email-masked]>

  *   DP is TicketMaster Mobile - Ticket
  *   seller uploaded QR Codes
  *   buyer is only contacting now and event has started already

Could you please confirm that we can refund buyer in this case and if seller should be charged or not?

Kind regards,

Julia

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 17 June 2019 23:44
To: India Inbox
Cc: Kamal Kant
Subject: 22252030 - The Spill Canvas - 17/06/2019 19:00 - The Shelter, Detroit, US - Broker US - Ticket Master Tickets uploaded as QR codes.

Hi There,

With reference to the above TID, the buyer is at the venue, unable to download the tickets as DP is TMMT and the seller uploaded the QR codes.

Could you please send these QR codes to buyer via CM to [email-masked].

Kind Regards,
Rosette
________________________________
From: "Kamal Kant" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Tuesday, 18 June, 2019 05:06:45
Subject: 22252030 - The Spill Canvas - 17/06/2019 19:00 -  The Shelter, Detroit, US - Broker US - Ticket Master Tickets uploaded as QR codes.

Hello Rosette,

TID: 22252030

The Tickets of this buyer has been wrongly uploaded as E Tickets instead of sending them over to Ticket Master. Kindly send her the ticket through Email.

Please look into it.

Kind Regards,
Kamal Kant