Subject: Fwd: 21810680 , Foals , 22/06/2019 , Fan Seller , Alexandra Palace , Buyer received empty envelope
From: Rosette Modiri <[email-masked]>
To: Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Mon, 17 Jun 2019 16:14:42 -0700 (MST)

Hi Kannedy, 

Please take ownership accordingly. 

Rosette, 

From: "Silvia Floranes" <[email-masked]> 
To: "India Inbox" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Kannedy Namir De Carvalho Barai" <[email-masked]> 
Sent: Tuesday, 18 June, 2019 04:38:44 
Subject: Re: 21810680 , Foals , 22/06/2019 , Fan Seller , Alexandra Palace , Buyer received empty envelope 

Hi Julia, 

I have moved the order to pending shipment creation and changed DP to Express Delivery 

Kind Regards, 

Silvia 

From: India Inbox 
Sent: 18 June 2019 00:01:29 
To: Rosette Modiri; Silvia Floranes 
Cc: Kannedy Namir De Carvalho Barai 
Subject: Re: 21810680 , Foals , 22/06/2019 , Fan Seller , Alexandra Palace , Buyer received empty envelope 
Hi [ mailto:[email-masked] | 
@Silvia Floranes ] 

    * buyer received empty envelope 
    * seller confirmed he could ship new tickets as he requested copy of tickets 
    * state is in Pending Requirement for Payment 
    * Event is in 4 days 19 hours 
    * buyer and seller in UK 
Would you allow to reset shipping label and let seller ship the new tickets? 

Kind regards, 

Julia 

From: Rosette Modiri <[email-masked]> 
Sent: 17 June 2019 22:26 
To: India Inbox 
Cc: Kannedy Namir De Carvalho Barai 
Subject: 21810680 , Foals , 22/06/2019 , Fan Seller , Alexandra Palace , Buyer received empty envelope 
Hi There, 

With reference to the above TID, the buyer had received an empty envelope and provided the proof as well. Actually the seller said that he can send the tickets but we will have to refund the shipping fees hoiwever the order is in Pending Requirement For Payment now. 

Could you please advise if the shipping label can be reset so that the seller can reprint the shipping label and event is in 4 day(s), 19 hours away. 

Kind Regards, 
Rosette 

From: "Kannedy Namir De Carvalho Barai" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 18 June, 2019 03:47:47 
Subject: 21810680 , Foals , 22/06/2019 , Fan Seller , Alexandra Palace , Buyer received empty envelope 

Hi Rosette, 

In reference to TID: 21810680, buyer received empty envelope and seller informed that he can fulfill but we will have to refund shipping fees. 

Could you help here? 

Regards, 
Kannedy