Subject: Re: 21810680 , Foals , 22/06/2019 , Fan Seller , Alexandra Palace , Buyer received empty envelope
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, Silvia Floranes <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Mon, 17 Jun 2019 23:01:29 +0000

Hi @Silvia Floranes<mailto:[email-masked]>

  *   buyer received empty envelope
  *   seller confirmed he could ship new tickets as he requested copy of tickets
  *   state is in Pending Requirement for Payment
  *   Event is in 4 days 19 hours
  *   buyer and seller in UK

Would you allow to reset shipping label and let seller ship the new tickets?

Kind regards,

Julia

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From: Rosette Modiri <[email-masked]>
Sent: 17 June 2019 22:26
To: India Inbox
Cc: Kannedy Namir De Carvalho Barai
Subject: 21810680 , Foals , 22/06/2019 , Fan Seller , Alexandra Palace , Buyer received empty envelope

Hi There,

With reference to the above TID, the buyer had received an empty envelope and provided the proof as well. Actually the seller said that he can send the tickets but we will have to refund the shipping fees hoiwever the order is in Pending Requirement For Payment now.

Could you please advise if the shipping label can be reset so that the seller can reprint the shipping label and event is in 4 day(s), 19 hours away.

Kind Regards,
Rosette
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From: "Kannedy Namir De Carvalho Barai" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Tuesday, 18 June, 2019 03:47:47
Subject: 21810680 , Foals , 22/06/2019 , Fan Seller , Alexandra Palace , Buyer received empty envelope

Hi Rosette,

In reference to TID: 21810680, buyer received empty envelope and seller informed that he can fulfill but we will have to refund shipping fees.

Could you help here?

Regards,
Kannedy