Subject: Fwd: 20750485 - Fan Seller - Bangladesh vs Sri Lanka - Cricket World Cup 2019 - 11/06/2019 10:30 - Event cancelled
From: Joel Luinduladio Samuel <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 17 Jun 2019 15:56:42 -0700 (MST)

Please find below the reply 

From: "India Inbox" <[email-masked]> 
To: "Danielle Whyte" <[email-masked]>, "Rajat Bhardwaj" <[email-masked]> 
Cc: "Joel Luinduladio Samuel" <[email-masked]> 
Sent: Monday, 17 June, 2019 14:43:14 
Subject: Re: 20750485 - Fan Seller - Bangladesh vs Sri Lanka - Cricket World Cup 2019 - 11/06/2019 10:30 - Event cancelled 

Hi Danielle, 

Noted. Thank you. 

Kind regards, 

Rebecca 

From: Danielle Whyte 
Sent: 17 June 2019 09:11 
To: India Inbox; Rajat Bhardwaj 
Cc: Joel Luinduladio Samuel 
Subject: Re: 20750485 - Fan Seller - Bangladesh vs Sri Lanka - Cricket World Cup 2019 - 11/06/2019 10:30 - Event cancelled 

Hi Rebecca, 

I've requested agents who emailed already to contact the sellers and request proof they need their tickets back. Once proof is received I'll review the situation with Prab and we will probably ask all buyers to return the tickets, but this is not confirmed yet. 

Thanks, 

Danielle 

From: India Inbox 
Sent: Sunday, June 16, 2019 12:43:27 PM 
To: Rajat Bhardwaj; Danielle Whyte 
Cc: Joel Luinduladio Samuel 
Subject: Re: 20750485 - Fan Seller - Bangladesh vs Sri Lanka - Cricket World Cup 2019 - 11/06/2019 10:30 - Event cancelled 
Hi [ mailto:[email-masked] | 
@Danielle ] , 

Seller here has said they require tickets back to get refund from primary. Should we continue to push seller's back here? 

Kind regards, 

Rebecca 

From: Rajat Bhardwaj <[email-masked]> 
Sent: 16 June 2019 03:33 
To: India Inbox 
Cc: Joel Luinduladio Samuel 
Subject: 20750485 - Fan Seller - Bangladesh vs Sri Lanka - Cricket World Cup 2019 - 11/06/2019 10:30 - Event cancelled 
Hi there, 

With reference to TID 20750485, seller has informed us that he would require the tickets in hand to get the refund from the point of purchase. Agent has already pushed back the seller that he can contact point of purchase without the tickets in hand. Seller is still asking for the tickets to get the refund. 

Can you please inform Danielle whyte about seller's response. 

Kind regards 
Rajat 

From: "Joel Luinduladio Samuel" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Sunday, 16 June, 2019 07:46:59 
Subject: 20750485 - Fan Seller - Bangladesh vs Sri Lanka - Cricket World Cup 2019 - 11/06/2019 10:30 - Event cancelled 

Hi Rajat! 

Seller emailed chasing tickets back stating that tickets need to returned to him as the event was cancelled, in order for them to request a refund from their point of purchase. 

Can you please inform agent "Danielle" about seller reply. 

Thanks 
Regards, 
Joel