Subject: 22244115 - Name : Rammstein - Date : 16/07/2019 16:00 - Venue: Sinobo Stadium, Prague, CZ - Fan Seller - seller contacted us because she received email from us advising her to personalize the tickets she sold. however the same tickets she purchased from viagogo are not personalized under her name and she is unable to personalized tickets for her buyer.
From: Sumit Mehra <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 17 Jun 2019 15:53:17 -0700 (MST)

Hi Rosette 

The buyer turned seller has contacted us as she has received an email from us to personalise the tickets on buyer's name. This buyer turned seller had contacted us earlier stating that the tickets she received has a different name on it and we assured her that these are not personalised tickets and the name can be different. Therefore, tickets are valid. But now we have emailed her to personalise the tickets on buyer's name. 

Please confirm with the first seller whether it is possible to personalise these tickets or not. 

I have listed the transaction ID's here: 
TID: 18885763 when she was the buyer and TID: 22244115 when sold these tickets. 

Kind Regards, 
Sumit