Subject: Re: 22244115 / Fan Seller / Name : Rammstein / Date : 16/07/2019 16:00 / Seller contacted us because she received email from us advising her to personalize the tickets she sold. however the same tickets she purchased from viagogo are not personalized under her name and she is unable to personalized tickets for her buyer.
From: Rosette Modiri <[email-masked]>
To: Sumit Mehra <[email-masked]>
Date: Mon, 17 Jun 2019 15:37:43 -0700 (MST)

Please re-flag the case with the correct subject line. 

From: "Sumit Mehra" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 18 June, 2019 03:02:47 
Subject: 22244115 / Fan Seller / Name : Rammstein / Date : 16/07/2019 16:00 / Seller contacted us because she received email from us advising her to personalize the tickets she sold. however the same tickets she purchased from viagogo are not personalized under her name and she is unable to personalized tickets for her buyer. 

Hi Rosette 

With reference to TID: 22244115. The buyer turned seller has contacted us as she has received an email from us to personalise the tickets on buyer's name. This buyer turned seller had contacted us earlier that the tickets she received has a different name on it and we assured her that these are not personalised tickets and the name can be different. This is the TID: 18885763 when she was the buyer and this is the TID: 22244115 when sold these tickets. Please confirm with the first seller whether these tickets can get personalised or not. 

Kind Regards 
Sumit