Subject: Fwd: (TID: 20289128 / Billie Eilish / 3499186 / 19/06/2019 19:30 /New York / Broker US / CB Issue)
From: Kritika Mirchandani <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Iram Naz <[email-masked]>
Date: Sun, 16 Jun 2019 22:03:42 -0700 (MST)

Hi Rose, 

Can you please assign this case to any of your agents. 

Agent needs to call the buyer and explain him the scenario explained below. 

Kind Regards 
Kritika Mirchandani 

From: "Iram Naz" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Monday, 17 June, 2019 10:22:26 
Subject: Re: (TID: 20289128 / Billie Eilish / 3499186 / 19/06/2019 19:30 /New York / Broker US / CB Issue) 

Hi Kritrika, 

Please arrange a call from night shift agent to inform buyer that we can not provide tickets and he needs to contact to bank for refund. 

Kind Regards, 
Iram 

From: "India Inbox" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "Iram Naz" <[email-masked]> 
Sent: Monday, June 17, 2019 9:47:23 AM 
Subject: Re: (TID: 20289128 / Billie Eilish / 3499186 / 19/06/2019 19:30 /New York / Broker US / CB Issue) 

Hi Kritika, 

We lost the chargeback here so buyer would have received money back from bank. You can advise them to check with their bank. 

Kind regards, 

Rebecca 

From: Kritika Mirchandani <[email-masked]> 
Sent: 17 June 2019 04:09 
To: India Inbox 
Cc: Iram Naz 
Subject: (TID: 20289128 / Billie Eilish / 3499186 / 19/06/2019 19:30 /New York / Broker US / CB Issue) 
Hi there, 

With regards to TID: 20289128, buyer called stating that she is unable to download the tickets. Buyer has initiated chargeback and there is a note in the case history that primary has been contacted to relist the tickets. Tickets have also been deleted from the system. 

Can you please check with the broker if he can provide tickets or we should inform the buyer to contact his bank for refund. 

Thank you for your cooperation. 

Kind Regards 
Kritika Mirchandani 

From: "Iram Naz" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Monday, 17 June, 2019 08:45:55 
Subject: TID: 20289128 / Billie Eilish / 3499186 / 19/06/2019 19:30 /New York / Broker US / Unable to download tickets 

Hi Kritika, 

With regards to TID: 20289128, Buyer called saying that he is unable to download the tickets. 

I have checked and found buyer has initiated charge back from bank and there is a note in the case that broker has contacted to relist the tickets. 

Tickets are showing deleted. Please check with the broker if he can provide tickets. 

Kind Regards, 
Iram