Subject: cannot refund
From: Rosette Modiri <[email-masked]>
To: Mbala Zolana <[email-masked]>
Date: Sun, 16 Jun 2019 12:30:03 -0700 (MST)

Unfortunately, we are unable to offer you a refund{as youdid not download your E tickets to attend your event / Anyother approved reason}. 

If you are unhappy with our investigation and wish to makea complaint please send your correspondence [email-masked]. 

Once again,I am sorry it is not possible for us to provide youwith a refund.