Subject: FW: 21834978 - No te va gustar - EID: 3565126 - 15/06/2019 - Santiago - Broker CO - Need to contact Broker to confirm if they can do hand delivery
From: Brian Sexton <[email-masked]>
To: Felipe FleuryGil <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 15 Jun 2019 04:11:44 +0000

Hi Felipe,

Could you please ask someone to check this with the Broker CO?

Buyer is claiming that the broker contacted them on Facebook to arrange a walk-in, could the Broker CO please confirm this to us as there was a delivery issue and the event is today.

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Saturday 15 June 2019 04:24
To: India Inbox <[email-masked]>
Cc: Naveen Kumar <[email-masked]>
Subject: TID: 21834978 - No te va gustar - EID: 3565126 - 15/06/2019 - Santiago - Broker CO - Need to contact Broker to confirm if they can do hand delivery
Importance: High

Hi There,

With reference to the above TID, the tickets have been returned to sender as none was available at the delivery address and the seller has also confirmed the same. Actually the buyer has confirmed to the agent over the phone that he contacted the seller via Facebook messenger and the seller agreed to hand over the tickets at the event city (Santiago) but he told the buyer that they need first to confirm this with viagogo.

Could you please contact seller support to check with the Broker CO if they agreed to do hand delivery to buyer.

Event is in 22 hours away.

Kind Regards,
Rosette
________________________________
From: "Naveen Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 15 June, 2019 07:35:35
Subject: TID: 21834978 - No te va gustar - EID: 3565126 - 15/06/2019 - Santiago - Broker CO - Need to contact Broker to confirm if they can do hand delivery

Dear Rosette

The Buyer Chasing the ticket, as per tracking detail ticket was not delivered because no one was available to receive at home and it was returned to broker. Now Buyer got the information of the broker and he spoke to ELIZABETH MAKARENA ALIANTE AZUA on Facebook Messenger chat and Seller agreed to give In-hand delivery in Santiago but seller said they need to confirm the same with Viagogo first.

So request you please contact seller support to confirm if they can do In-hand delivery to buyer.

Thanks & Regards
Naveen