Subject: Re: 21146968 - Broker FR - Rammstein - 29/06/2019 20:00 -Buyer is inquiring about the wrong name on the tickets
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Amit Negi <[email-masked]>
Date: Fri, 14 Jun 2019 10:51:38 +0000

Hi there,

Rammstein concert in France does not need to be personalised. Please inform buyer tickets are valid with different name in them.

Kind regards,

Julia

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From: Rosette Modiri <[email-masked]>
Sent: 14 June 2019 00:56
To: India Inbox
Cc: Amit Negi
Subject: 21146968 - Broker FR - Rammstein - 29/06/2019 20:00 -Buyer is inquiring about the wrong name on the tickets

Hi There,

With reference to the above TID, the buyer has reported that on the tickets received it's mentioned that the original purchaser needs to be present when showing the ticket at the venue as the ID will be required. We checked the case but this is not a personalised event. We are having different transactions for the same event like TID 19514455,.... where the names are required.

Could you please check with SPEC OPS team in order to confirm if the event is personalised or not.

Kind Regards,
Rosette
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From: "Amit Negi" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 12 June, 2019 06:09:09
Subject: 21146968 - Broker FR - Rammstein -  29/06/2019 20:00 - Buyer is inquiring about the wrong name on the tickets

Hi Rosette,

With reference to TID: 21146968, Buyer emailed that the tickets have someone else's name, it also states on the ticket that the original purchaser needs to be present when showing the ticket
Please take some appropriate action to resolve it.

Thank you for your patience and cooperation.

Kind Regards,
Amit