Subject: Re: 22091556 - Ticket Network - Josh Groban - 13/06/2019 - wrong tickets
From: Bruna Pinzon <[email-masked]>
To: Shauna Hedderman <[email-masked]>, Sarah Belleini <[email-masked]>, Rosette Modiri <[email-masked]>, Alexandre Igashiyama <[email-masked]>
Cc: Anshul Khandelwal <[email-masked]>, Silvia Floranes <[email-masked]>
Date: Thu, 13 Jun 2019 20:27:27 +0000

Done
________________________________
From: Shauna Hedderman
Sent: 13 June 2019 21:20
To: Sarah Belleini; Rosette Modiri; Alexandre Igashiyama; Bruna Pinzon
Cc: Anshul Khandelwal; Silvia Floranes
Subject: Re: 22091556 - Ticket Network - Josh Groban - 13/06/2019 - wrong tickets

@Bruna<mailto:[email-masked]> , alex is on break, can you help here?

Thank you,
Shaunna
________________________________
From: Shauna Hedderman
Sent: 13 June 2019 21:13
To: Sarah Belleini; Rosette Modiri; Alexandre Igashiyama
Cc: Anshul Khandelwal; Silvia Floranes
Subject: Re: 22091556 - Ticket Network - Josh Groban - 13/06/2019 - wrong tickets

@Alexandre<mailto:[email-masked]>, can you help here?

Thank you,
Shaunna

________________________________
From: Sarah Belleini
Sent: 13 June 2019 21:10
To: Shauna Hedderman; Rosette Modiri
Cc: Anshul Khandelwal; Silvia Floranes
Subject: Re: 22091556 - Ticket Network - Josh Groban - 13/06/2019 - wrong tickets

Hi,

The seller is not able to provide consecutive seats for this order.

There are subs available. I have moved order to replacement as TS complete.

Please, can you assign to an agent to sub/replace the order.

Thanks,

Sarah

________________________________
From: Sarah Belleini
Sent: Thursday, June 13, 2019 8:32:33 PM
To: Shauna Hedderman; Rosette Modiri
Cc: Anshul Khandelwal; Silvia Floranes
Subject: Re: 22091556 - Ticket Network - Josh Groban - 13/06/2019 - wrong tickets

Hi,

Just tried to call the seller but their lines are busy.

I have sent an email informing the issue and will try to call again in about 15-20mins.

Thanks,

Sarah

________________________________
From: Shauna Hedderman
Sent: Thursday, June 13, 2019 8:20:24 PM
To: Rosette Modiri; Sarah Belleini
Cc: Anshul Khandelwal; Silvia Floranes
Subject: Re: 22091556 - Ticket Network - Josh Groban - 13/06/2019 - wrong tickets

Hey @Sarah<mailto:[email-masked]>,

Can you please contact here to see if the seller can fulfill correctly?

Tickets are non consecutive.

Thank you,
Shaunna
________________________________
From: Rosette Modiri <[email-masked]>
Sent: 13 June 2019 20:05
To: Shauna Hedderman
Cc: Anshul Khandelwal; Silvia Floranes
Subject: 22091556 - Ticket Network - Josh Groban - 13/06/2019 - wrong tickets

Hi Shauna,

With reference to the above TID, the buyer is claiming about non-consecutive tickets received, they received seat numbers 9,13 and 14.

Could you please contact CSNY to check with Ticket Network if they can provide correct tickets to buyer.

Kind Regards,
Rosette
________________________________
From: "Anshul Khandelwal" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 14 June, 2019 00:09:22
Subject: 22091556 - Ticket Network - Josh Groban - 13/06/2019 - wrong tickets

Hi Rosette,

Buyer called she said that she received non-consecutive tickets.Event in 5 hours away.

Could you please contact TicketNetwork if they can provide correct tickets.

Thanks&Regards,
Anshul