Subject: Fwd: 19535265 - Broker UK - Westlife - 13/06/2019 18:00 - Live RAG
From: Rosette Modiri <[email-masked]>
To: Nomatter Makaza <[email-masked]>
Date: Thu, 13 Jun 2019 12:31:53 -0700 (MST)

Hi Nomatter, 

Please follow the RAG process here, no alt tix available. 

Rosette, 

From: "Alexandre Igashiyama" <[email-masked]> 
To: "Shauna Hedderman" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Nomatter Makaza" <[email-masked]>, "Silvia Floranes" <[email-masked]> 
Sent: Friday, 14 June, 2019 00:58:24 
Subject: Re: 19535265 - Broker UK - Westlife - 13/06/2019 18:00 - Live RAG 

Hi Shauna, 

No alt. tix to offer, full refund requested. 
Could you request agent to follow RAG process and request a voucher? 

Kind Regards, 

Alexandre 

From: Shauna Hedderman 
Sent: 13 June 2019 20:18 
To: Rosette Modiri; Alexandre Igashiyama 
Cc: Nomatter Makaza; Silvia Floranes 
Subject: Re: 19535265 - Broker UK - Westlife - 13/06/2019 18:00 - Live RAG 
Hi [ mailto:[email-masked] | 
@Alexandre ] , 

Can you please sub this order? 

Thank you, 
Shaunna 

From: Rosette Modiri <[email-masked]> 
Sent: 13 June 2019 20:13 
To: Shauna Hedderman 
Cc: Nomatter Makaza; Silvia Floranes 
Subject: 19535265 - Broker UK - Westlife - 13/06/2019 18:00 - Live RAG 
Hi Shauna, 

With reference to the above TID, the buyer has reported a live RAG due to invalid tickets and needs replacement tickets. The agent investigated on our website and there are tickets available. 

Could you please check if possible to get this order substituted. 

Kind Regards, 
Rosette 

From: "Nomatter Makaza" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 14 June, 2019 00:35:16 
Subject: 19535265 - Broker UK - Westlife - 13/06/2019 18:00 - Live RAG 

Hi Rosette 

With reference to TID: 19535265, The Buyer has contacted stating they were rejected at the gate and she is still at the venue.The buyer has requested for replacement tickets. 

Can you please find replacement tickets for the buyer. 

Thank you for your consideration 
Kind Regards 
Ruvarashe