Subject: Re: 19535265 - Broker UK - Westlife - 13/06/2019 18:00 - Live RAG
From: Alexandre Igashiyama <[email-masked]>
To: Shauna Hedderman <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Nomatter Makaza <[email-masked]>, Silvia Floranes <[email-masked]>
Date: Thu, 13 Jun 2019 19:28:24 +0000

Hi Shauna,

No alt. tix to offer, full refund requested.
Could you request agent to follow RAG process and request a voucher?

Kind Regards,

Alexandre

________________________________
From: Shauna Hedderman
Sent: 13 June 2019 20:18
To: Rosette Modiri; Alexandre Igashiyama
Cc: Nomatter Makaza; Silvia Floranes
Subject: Re: 19535265 - Broker UK - Westlife - 13/06/2019 18:00 - Live RAG

Hi @Alexandre<mailto:[email-masked]>,

Can you please sub this order?

Thank you,
Shaunna
________________________________
From: Rosette Modiri <[email-masked]>
Sent: 13 June 2019 20:13
To: Shauna Hedderman
Cc: Nomatter Makaza; Silvia Floranes
Subject: 19535265 - Broker UK - Westlife - 13/06/2019 18:00 - Live RAG

Hi Shauna,

With reference to the above TID, the buyer has reported a live RAG due to invalid tickets and needs replacement tickets. The agent investigated on our website and there are tickets available.

Could you please check if possible to get this order substituted.

Kind Regards,
Rosette
________________________________
From: "Nomatter Makaza" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 14 June, 2019 00:35:16
Subject: 19535265 - Broker UK - Westlife - 13/06/2019 18:00  - Live RAG

 Hi Rosette

 With reference to TID: 19535265, The Buyer has contacted stating they were rejected at the gate and she is still at the venue.The buyer has requested for replacement tickets.

 Can you please find replacement tickets for the buyer.

Thank you for your consideration
Kind Regards
Ruvarashe