Subject: FW: Incorrect escalations to SS
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>
Date: Thu, 13 Jun 2019 16:13:18 +0000

Hi all,

Can the below please be reviewed with Becho and the teams informed of the same?

SS escalations should be checked by TLs (you) before being escalated.

Kind regards,
Brian

From: Eimear Slijepcevic
Sent: Thursday 13 June 2019 17:07
To: CSLeads <[email-masked]>; CSLeads.APAC <[email-masked]>
Cc: Tom Crawford <[email-masked]>; Manuela Suhner <[email-masked]>
Subject: Incorrect escalations to SS

Hi all,

Below are escalations from today. There is not 1 TL approval here.
We will start returning everything where there is not TL approval (excluding payments and CB team)

  *   Wrong tix process not being followed
  *   Agents saying invalid tracking - Transaction state is In Transit
  *   Asking for delivery during working hours?
  *   Will seller be paid - Pending Seller Payment

Can you please advise what the communication has been to your teams and have huddles again.

In transit
Complete
Pending seller payment
In transit

Thanks,
Eimear