Subject: Re: 3530852 - Operación Triunfo - 15/06/2019 - 21:30 (Local) – Granada/ES
From: India Inbox <[email-masked]>
To: Naveen Kumar <[email-masked]>, Garazi Beaumont <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Thu, 13 Jun 2019 09:13:59 +0000

Thank you @Garazi<mailto:[email-masked]>!

@Naveen Kumar<mailto:[email-masked]> please inform buyer tickets are valid for new venue. Please also provide always TID.

Kind regards,

Julia

________________________________
From: Garazi Beaumont
Sent: 13 June 2019 08:53
To: Shanice McNally; Nikolas Su; Nikita Griffin; Artur Himich
Cc: Naveen Kumar; David O'Loughlin; India Inbox; Rosette Modiri; On-call Data Management
Subject: Re: 3530852 - Operación Triunfo - 15/06/2019 - 21:30 (Local) – Granada/ES

Hi

Sorry for the delay. Find attached proof of venue change received by sellers.

Tickets are valid for the new venue:

Kind Regards,

Garazi

Senior Seller Support Agent

Team Lead Nikita Griffin

________________________________
From: Shanice McNally
Sent: 12 June 2019 08:47:18
To: Nikolas Su; Nikita Griffin; Artur Himich; Garazi Beaumont
Cc: Naveen Kumar; David O'Loughlin; India Inbox; Rosette Modiri; On-call Data Management
Subject: RE: 3530852 - Operación Triunfo - 15/06/2019 - 21:30 (Local) – Granada/ES

@Garazi<mailto:[email-masked]> can you help here please.

From: Nikolas Su
Sent: Wednesday 12 June 2019 08:23
To: Nikita Griffin <[email-masked]>; Artur Himich <[email-masked]>; Shanice McNally <[email-masked]>
Cc: Naveen Kumar <[email-masked]>; David O'Loughlin <[email-masked]>; India Inbox <[email-masked]>; Rosette Modiri <[email-masked]>; On-call Data Management <[email-masked]>
Subject: RE: 3530852 - Operación Triunfo - 15/06/2019 - 21:30 (Local) – Granada/ES

Hi SS team,

Could SS please assist on case below? We wonder if the ticket is still valid after relocation.

Thanks,

Nikolas Su

EDM APAC Teamlead

Manager: Felix Descamps

Skype: [email-masked]<mailto:[email-masked]>

From: David O'Loughlin
Sent: 12 June 2019 08:21
To: India Inbox <[email-masked]<mailto:[email-masked]>>; Rosette Modiri <[email-masked]<mailto:[email-masked]>>; On-call Data Management <[email-masked]<mailto:[email-masked]>>; Nikolas Su <[email-masked]<mailto:[email-masked]>>
Cc: Naveen Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: 3530852 - Operación Triunfo - 15/06/2019 - 21:30 (Local) – Granada/ES

Hi All,

Thanks for your email.

Primaries do not mention venue change, only providing name of new venue - https://www.ticketmaster.es/event/operacion-triunfo-tickets/18539?language=en-us

Confirmation of venue change

https://www.proexa.es/eventos/operaciontriunfogranada/
https://www.laguiago.com/evento/cambio-de-recinto-para-operacion-triunfo-en-granada/

@Nikolas Su<mailto:[email-masked]> Can SS be reached to determine ticket validity for new venue? The links above do not mention ticket validity.

Please find here from the official twitter confirming previously correct venue as of June 4th.

Thanks in advance,

David

From: India Inbox
Sent: Monday 10 June 2019 22:18
To: Rosette Modiri <[email-masked]<mailto:[email-masked]>>; On-call Data Management <[email-masked]<mailto:[email-masked]>>
Cc: Naveen Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: 3530852 - Operación Triunfo - 15/06/2019 - 21:30 (Local) – Granada/ES

Hi @On-call Data Management<mailto:[email-masked]>,

Can this please be checked?

Kind regards

Rebecca

________________________________

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 10 June 2019 19:24
To: India Inbox
Cc: Naveen Kumar
Subject: EID: 3530852 - Operación Triunfo - 15/06/2019 - 21:30 (Local) – Granada/ES

Hi There,

With reference to the above EID, the buyer had reported that the venue has changed from "Plaza de Toros de Granada" to "Palacio Deportes de Granada" and is asking if they will receive new tickets. The agent checked online and confirmed that the event is relocated. Further the agent investigated on our website, the information about the change of venue is already displayed however this information is not reflecting on the buyer's account.

Could you please inform EDM to mark this event has relocated on CSL.

Link to the event website: https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Operacion-Triunfo-Tickets/E-3530852<https://protect-eu.mimecast.com/s/YGspC3Q0zsmg4P5Cg8zDP?domain=viagogo.com>

Link to a website confirming the venue changes:  https://www.ticketmaster.es/event/operacion-triunfo-tickets/18539?language=en-us<https://protect-eu.mimecast.com/s/1EdwC4QDAsJ28npsxMG40?domain=ticketmaster.es>

Kind Regards,

Rosette

________________________________

From: "Naveen Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 June, 2019 00:52:18
Subject: Event ID: 3530852 - Operación Triunfo - 15/06/2019 - 21:30 (Local) – Granada/ES

Dear Rosette

This buyer emailed to inform us that the location of this event has changed from "Plaza de Toros de Granada" to "Palacio Deportes de Granada" and she wants to know if she is going to receive new tickets for new location. When I checked there was no flag on the account however when I clicked "view" in the event box there was a note in about change of location in  "change time and date" link on the website.

Please ask the concern department to update the information so that all the buyers will have the information before the event.

Link to the event website: https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Operacion-Triunfo-Tickets/E-3530852<https://protect-eu.mimecast.com/s/YGspC3Q0zsmg4P5Cg8zDP?domain=viagogo.com>

Link to a website confirming the venue changes:  https://www.ticketmaster.es/event/operacion-triunfo-tickets/18539?language=en-us<https://protect-eu.mimecast.com/s/1EdwC4QDAsJ28npsxMG40?domain=ticketmaster.es>

Thanks & Regards

Naveen