Subject: Re: 22162028 - Broker UK - Elton John - 15/06/2019 - LMS query
From: Rosette Modiri <[email-masked]>
To: Jitender Pratap Singh <[email-masked]>
Date: Tue, 11 Jun 2019 14:28:26 -0700 (MST)

Please take ownership of the case. 

From: "India Inbox" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Jitender Pratap Singh" <[email-masked]> 
Sent: Wednesday, 12 June, 2019 02:15:57 
Subject: Re: 22162028 - Broker UK - Elton John - 15/06/2019 - LMS query 

Hi Rosette, 

Buyer here selected the subs through the link, this information was available to them when selecting the new tickets. We can only request a pickup point stay open later when the buyer is running late on the day of the event. It is the buyer's responsibly to make it to the pickup point on time. 

Kind regards 

Rebecca 

From: Rosette Modiri <[email-masked]> 
Sent: 11 June 2019 20:37 
To: India Inbox 
Cc: Jitender Pratap Singh 
Subject: 22162028 - Broker UK - Elton John - 15/06/2019 - LMS query 
Hi There, 

With reference to the above TID, this is a LMS case, the buyer has informed that she'll be running late to the event and if they can collect their tickets at 6:00 pm however the pick up time is 13:30 - 17:30. 

Could you please inform LMS UK that the buyer would like to pick up the tickets at 6:00 pm. 
Kind Regards, 
Rosette 

From: "Jitender Pratap Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 12 June, 2019 00:34:27 
Subject: 22162028 - Broker UK - Elton John - 15/06/2019 - LMS query 

Hi Rosette 

I reference to the above tid: buyer was offered replacement tickets to which she accepted. The tickets are now available at the collection point but the buyer said that she will collect the tickets at 18:00 but the time provided to her is till 17:30. 

Buyer also said that it was not mentioned before that she has to collect the tickets, so she needs a refund or the tickets to the doorstep. 

Could you please look into this. 

Regards 
JItender