Subject: 22162028 - Broker UK - Elton John - 15/06/2019 - LMS query
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Jitender Pratap Singh <[email-masked]>
Date: Tue, 11 Jun 2019 13:37:46 -0700 (MST)

Hi There, 

With reference to the above TID, this is a LMS case, the buyer has informed that she'll be running late to the event and if they can collect their tickets at 6:00 pm however the pick up time is 13:30 - 17:30. 

Could you please inform LMS UK that the buyer would like to pick up the tickets at 6:00 pm. 
Kind Regards, 
Rosette 

From: "Jitender Pratap Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 12 June, 2019 00:34:27 
Subject: 22162028 - Broker UK - Elton John - 15/06/2019 - LMS query 

Hi Rosette 

I reference to the above tid: buyer was offered replacement tickets to which she accepted. The tickets are now available at the collection point but the buyer said that she will collect the tickets at 18:00 but the time provided to her is till 17:30. 

Buyer also said that it was not mentioned before that she has to collect the tickets, so she needs a refund or the tickets to the doorstep. 

Could you please look into this. 

Regards 
JItender