Subject: Re: TID: 19705881 - Fan Seller - Ed Sheeran - 11/06/2019 18:00 - Need to escalate to German speaking agent.
From: Karanjeet Singh <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Tue, 11 Jun 2019 06:34:40 -0700 (MST)

Hi All, 

I tried calling the buyer 3 times today buyer never picked up the call. 

Kind Regards, 
Karanjeet 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Karanjeet Singh" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 11 June, 2019 10:21:54 
Subject: Fwd: TID: 19705881 - Fan Seller - Ed Sheeran - 11/06/2019 18:00 - Need to escalate to German speaking agent. 

HI Karan 

Can you please take ownership of this case. 

Kind Regards 
Sankarshan Rajan 

From: "Rosette Modiri" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "Naveen Kumar" <[email-masked]>, "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Tuesday, 11 June, 2019 06:23:56 
Subject: TID: 19705881 - Fan Seller - Ed Sheeran - 11/06/2019 18:00 - Need to escalate to German speaking agent. 

Hi Sankarshan, 

This is a walk in Event, the seller has provided the proof of whats app chat with the buyer who said he will not be able to attend the event as he's hospitalised. The buyer is from Germany and the event is in 15 hours away. 

Could you please assign the case to a German agent to call the buyer and to verify this. 

Kind Regards, 
Rosette 

From: "Naveen Kumar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 11 June, 2019 04:42:57 
Subject: TID: 19705881 - Fan Seller - Ed Sheeran - 11/06/2019 18:00 - Need to escalate to German speaking agent. 

Dear Rosette 

Seller called because she has sent us the proof of Whatsapp chat with seller saying that he won't be able to attend the event as he is hospitalised. Seller is asking if the buyer is not attending the event will she get paid and can she use the tickets. Advised seller that we need to confirm the detail with buyer as we do not have any information from buyer's side regarding this. 

I could not call the buyer because of the time difference and buyer is from Germany. So request you to please ask a German agent to call buyer and confirm the detail. 

Also we need the update the seller (Spanish Speaking) about the status as event is on 11/06/2019. 

Thanks & Regards 
Naveen