Subject: Re: 20442340 - Broker US - The Rolling Stones - 29/06/2019 - unable to mark redirection
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Anshul Khandelwal <[email-masked]>
Date: Tue, 11 Jun 2019 01:23:50 +0000

Hi Rosette,

It will not be possible to actively redirect these tickets. All information must match on both transactions.
@CS.NewYork<mailto:[email-masked]> can you please make a note of this redirection from 20442340 to 22066992.

Thanks,

Rebecca

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 11 June 2019 01:04
To: India Inbox
Cc: Brian Sexton; Anshul Khandelwal
Subject: Re: 20442340 - Broker US - The Rolling Stones - 29/06/2019 - unable to mark redirection

Hi There,

As explained earlier, the buyer turned seller is requesting for redirection from 20442340 to 22066992 however the first TID 20442340 is in Pending Shipment Creation state and the second TID 22066992 is in Pending User Entered Tracking state.

Could you please advise if the case can be escalated to SS or forwarded to CSNY in order to inform the Broker US (original seller) to ship the tickets directly to the final buyer.

Final buyer's address :

Mary Ellen borchuk
15 Intrepid Drive
whtby
ON
L1N8R8
CA

Kind Regards,
Rosette
________________________________
From: "India Inbox" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>, "Brian Sexton" <[email-masked]>
Cc: "Anshul Khandelwal" <[email-masked]>
Sent: Friday, 7 June, 2019 11:26:12
Subject: Re: 20442340 - Broker US - The Rolling Stones - 29/06/2019 - unable to mark redirection

Hi @Brian Sexton<mailto:[email-masked]>

Could the below please be forwarded to CSNY or do agents have to escalate to SS?
Thanks!

Kind regards

Julia

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 07 June 2019 03:21
To: India Inbox
Cc: Anshul Khandelwal
Subject: Fwd: 20442340 - Broker US - The Rolling Stones - 29/06/2019 - unable to mark redirection

Hi There,

With reference to the above TID, this buyer turned seller under TID 22066992 and she's requesting for redirection of the tickets from 20442340 to 22066992 however both transactions are in Pending User Entered Tracking state.

Could you please contact CSNY to check with the Broker US 20442340 (original seller) if they can ship the tickets directly to the final buyer TID 22066992.

Final buyer's address :

Mary Ellen borchuk
15 Intrepid Drive
whtby
ON
L1N8R8
CA

Kind Regards,
Rosette
________________________________
From: "Anshul Khandelwal" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 7 June, 2019 07:49:00
Subject: 20442340 - Broker US - The Rolling Stones - 29/06/2019 - unable to mark redirection

Hi Rosette,

Under this TID 20442340, Buyer turn seller emailed that he is unable to redirect shipment to the new buyer.

In Both the order Transaction state is Pending user Entered Tracking and under TID, 20442340 Original seller is Broker US and tickets to need to be shipped to final buyer under TID 22066992.The Final buyer address is as follows:

Mary Ellen borchuk

15 Intrepid Drive
whtby
ON
L1N8R8
CA

Could you contact CSNY to contact Broker US if they shipped the tickets or not.

Thanks&Regards,
Anshul