Subject: Re: 21955299 / Fan Seller / Men's Singles Semi-Final 1 - French Tennis Grand Slam Tournament 2019 / 07/06/2019 / Seller email asking for payment
From: Rosette Modiri <[email-masked]>
To: Gourab Jain <[email-masked]>
Date: Mon, 10 Jun 2019 18:10:35 -0700 (MST)

This case has been taken over by different team. 

From: "Gourab Jain" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 9 June, 2019 01:17:02 
Subject: 21955299 / Fan Seller / Men's Singles Semi-Final 1 - French Tennis Grand Slam Tournament 2019 / 07/06/2019 / Seller email asking for payment 

Hi Rosette, 

As reference to the above TID, below are some details, 

- Buyer was RAG and provided the proof, In the proof it is shown that buyer used e-ticket in mobile to get entry. It seems it was buyer's fault. 
- We have already Refunded the buyer with the voucher. 
- Event was personalized and seller has provided all the proof related to the case. 

Kindly check the proof of purchase. If we can refund the seller or not. 

Kind Regards, 
Gourab