From: Rosette Modiri <[email-masked]>
To: Amit Negi <[email-masked]>
Date: Mon, 10 Jun 2019 17:35:55 -0700 (MST)

We regret to inform you that we are not able to accept delivery of the ticket(s) for your sale through a Letter of Authorisation, or any other form of collection at the venue. Therefore we have noted that you are unable to fulfil your sale, and we will start trying to find replacement ticket(s) for the buyer. We reserve the right to charge you any additional costs that we may incur, and please also note that you will not be paid for this sale. 

When selling tickets on viagogo, the seller commits to providing the tickets that were listed. If a seller informs us that they are unable to do so, viagogo will start trying to find replacement tickets for the buyer, and in doing this there may be additional costs for which the seller is liable. 

As we have not yet located replacement tickets for your buyer we are unable to inform you of the amount, but rest assured that you will be informed of the charge amount when your sale has been replaced. 

In future, please ensure that you are able to provide the tickets that you list for sale, as that will guarantee you payment and avoid any extra charges. 

Could you please confirm if you will be able to fulfil or not.