Subject: TID: 19705881 - Fan Seller - Ed Sheeran - 11/06/2019 18:00 - Need to escalate to German speaking agent.
From: Naveen Kumar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 10 Jun 2019 16:12:57 -0700 (MST)

Dear Rosette 

Seller called because she has sent us the proof of Whatsapp chat with seller saying that he won't be able to attend the event as he is hospitalised. Seller is asking if the buyer is not attending the event will she get paid and can she use the tickets. Advised seller that we need to confirm the detail with buyer as we do not have any information from buyer's side regarding this. 

I could not call the buyer because of the time difference and buyer is from Germany. So request you to please ask a German agent to call buyer and confirm the detail. 

Also we need the update the seller (Spanish Speaking) about the status as event is on 11/06/2019. 

Thanks & Regards 
Naveen