Subject: Re: 3530852 - Operación Triunfo - 15/06/2019 - 21:30 (Local) – Granada/ES
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Naveen Kumar <[email-masked]>
Date: Mon, 10 Jun 2019 21:17:57 +0000

Hi @On-call Data Management<mailto:[email-masked]>,

Can this please be checked?

Kind regards

Rebecca

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 10 June 2019 19:24
To: India Inbox
Cc: Naveen Kumar
Subject: EID: 3530852 - Operación Triunfo - 15/06/2019 - 21:30 (Local) – Granada/ES

Hi There,

With reference to the above EID, the buyer had reported that the venue has changed from "Plaza de Toros de Granada" to "Palacio Deportes de Granada" and is asking if they will receive new tickets. The agent checked online and confirmed that the event is relocated. Further the agent investigated on our website, the information about the change of venue is already displayed however this information is not reflecting on the buyer's account.

Could you please inform EDM to mark this event has relocated on CSL.

Link to the event website: https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Operacion-Triunfo-Tickets/E-3530852<https://protect-eu.mimecast.com/s/YGspC3Q0zsmg4P5Cg8zDP?domain=viagogo.com>

Link to a website confirming the venue changes:  https://www.ticketmaster.es/event/operacion-triunfo-tickets/18539?language=en-us<https://protect-eu.mimecast.com/s/1EdwC4QDAsJ28npsxMG40?domain=ticketmaster.es>

Kind Regards,
Rosette
________________________________
From: "Naveen Kumar" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Monday, 10 June, 2019 00:52:18
Subject: Event ID: 3530852 - Operación Triunfo - 15/06/2019 - 21:30 (Local) – Granada/ES

Dear Rosette

This buyer emailed to inform us that the location of this event has changed from "Plaza de Toros de Granada" to "Palacio Deportes de Granada" and she wants to know if she is going to receive new tickets for new location. When I checked there was no flag on the account however when I clicked "view" in the event box there was a note in about change of location in  "change time and date" link on the website.

Please ask the concern department to update the information so that all the buyers will have the information before the event.

Link to the event website: https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Operacion-Triunfo-Tickets/E-3530852<https://protect-eu.mimecast.com/s/YGspC3Q0zsmg4P5Cg8zDP?domain=viagogo.com>

Link to a website confirming the venue changes:  https://www.ticketmaster.es/event/operacion-triunfo-tickets/18539?language=en-us<https://protect-eu.mimecast.com/s/1EdwC4QDAsJ28npsxMG40?domain=ticketmaster.es>

Thanks & Regards
Naveen