Subject: Re: 21643055 - Tottenham vs Liverpool - UEFA Champions League 2018/19 - Final - 01/06/2019 - Received this case internally
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Naveen Kumar <[email-masked]>
Date: Mon, 10 Jun 2019 20:51:13 +0000

Hi Rosette,

Can we please call the buyer to confirm the payment method. We can then escalate to payments.

Kind regards

Rebecca

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From: Rosette Modiri <[email-masked]>
Sent: 10 June 2019 19:00
To: India Inbox
Cc: Naveen Kumar
Subject: TID: 21643055 - Tottenham vs Liverpool - UEFA Champions League 2018/19 - Final - 01/06/2019 - Received this case internally

Hi There,

With reference to the above TID, the buyer reported that someone hacked his account and resold his tickets to other buyer and changed the payment method as a seller in order to receive the payment while he doesn't want to resell his tickets. The case was escalated to Fraud Team and there is a reply from Fraud Team, stating "the account breach - Anything regarding refunds or subbing tickets etc you'll need to talk to the payments team".

Could you please forward this issue to payment team if you deem it's necessary.

Kind Regards,
Rosette
________________________________
From: "Naveen Kumar" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Monday, 10 June, 2019 02:34:37
Subject: TID: 21643055 - Tottenham vs Liverpool - UEFA Champions League 2018/19 - Final - 01/06/2019 - Received this case internally

Dear Rosette

I received this case internally, buyer reported fraud and case was escalated to fraud team, but there is no note from fraud team yet.

Please advise what action should I take on this email.

Thanks & Regards
Naveen