From: Rosette Modiri <[email-masked]>
To: Neha Gupta <[email-masked]>
Date: Sun, 9 Jun 2019 20:03:52 -0700 (MST)

Buyers are guaranteed to receive valid tickets in time for the event. If a problem arises, viagogo will step in to provide comparable replacement tickets or a refund in the rare instances where this is not possible. 

Sellers are guaranteed to get paid for the tickets they sell and fulfill on time. 

We do this by: 

- Monitoring all orders to ensure that sellers deliver 
- Delivering tickets using world-class courier services 

Our secure and guaranteed service is one of the many reasons we are partnered with many of the world's leading brands in sports and music. 

Unfortunately, we are unable to offer you a refund or exchange for your tickets. viagogo is a secondary marketplace which allows customers to buy and sell tickets. 

If you relist your tickets for sale, we will not charge you any seller fees, we will pay you as soon as the tickets sell, and we will redirect the tickets from the original ticket seller to your new buyer, saving you the trouble of receiving the tickets and sending them on to the new buyer. 

Reselling is easy. Here's how it works. 

1 - Click here to set the price you want to get for these tickets. 
2 - Click on List Tickets and we'll market your tickets on our platform to find a new buyer. 
3 - Set up a preferred Getting Paid method and get paid directly after your tickets sell. 

Once again, I'm sorry it's not possible to cancel your purchase.