Subject: change of shift
From: Rosette Modiri <[email-masked]>
To: viraat <[email-masked]>
Date: Sun, 9 Jun 2019 13:01:40 -0700 (MST)

Hi Viraat, 

I would like to request you to transfer the EN agent Anish Nair to day shift, I noticed that the agent is unable to work in night as he always sleeps during the shift, sometimes he can spend 30 min on 1 call because of sleep and for the entire shift he can only do 15 cases. 

Kindly transfer the agent to day shift if possible. 

Kind Regards, 
Rosette