Subject: TID - 21943731/ Seller Type - GEO - Power Seller Thailand / Event Name - Martin Garrix & Porter Robinson & Skrillex - Ultra Singapore 2019 - 2 Day / Event Date - 08/06/2019 / Issue - New e-tickets has been uploaded for buyer
From: Rosette Modiri <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: sanup sadanandan <[email-masked]>
Date: Fri, 7 Jun 2019 13:19:48 -0700 (MST)

Hi Kritika, 

The seller of this order previously uploaded wrong tickets then he uploaded the correct ones. The event is in few hours and could you please assign the case to a day shift agent to call the buyer in order to ensure the buyer uses the new tickets and not the old ones. 

Kind Regards, 
Rosette 

From: "sanup sadanandan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 8 June, 2019 01:35:41 
Subject: TID - 21943731/ Seller Type - GEO - Power Seller Thailand / Event Name - Martin Garrix & Porter Robinson & Skrillex - Ultra Singapore 2019 - 2 Day / Event Date - 08/06/2019 / Issue - New e-tickets has been uploaded for buyer 

Hi Rosette, 

Request you to look into the case as the event is in 8 hours. 

The seller has uploaded the tickets earlier and buyer has downloaded it but now the seller has again updated the new e-tickets and as per the notes on the case we need to inform the buyer about the same. Buyer is not responding to our calls 

Regards, 
Sanup