Subject: Re: TID: 22076925 - Fan seller - Ed Sheeran - 07/06/2019 - Delivery Plan is Walk-in but buyer is not able to contact the seller as the number provided to buyer is from Germany
From: Lena Wegner <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Cc: [email-masked], naveen kumar <[email-masked]>
Date: Fri, 7 Jun 2019 02:15:31 -0700 (MST)

Hi Caleb, 

I have contacted the seller and she will be there at the event. I tried to inform the buyer but she speaks no English only Spanish. 
Can you please reassign this case to a Spanish speaking agent. 

Thank you. 

Kind regards 
Lena 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "Lena Wegner" <[email-masked]> 
Cc: [email-masked], "naveen kumar" <[email-masked]> 
Sent: Friday, 7 June, 2019 14:15:41 
Subject: Fwd: TID: 22076925 - Fan seller - Ed Sheeran - 07/06/2019 - Delivery Plan is Walk-in but buyer is not able to contact the seller as the number provided to buyer is from Germany 

Hi Lena, 

Please take ownership of this case. 

Regards, 
Caleb 

From: "Rosette Modiri" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Cc: "Naveen Kumar" <[email-masked]> 
Sent: Friday, 7 June, 2019 06:38:46 
Subject: Fwd: TID: 22076925 - Fan seller - Ed Sheeran - 07/06/2019 - Delivery Plan is Walk-in but buyer is not able to contact the seller as the number provided to buyer is from Germany 

Hi Caleb, 

This is a Walk-in - Seller Managed Collection case, the buyer has tried to contact the seller however the number seems to be invalid. 

Could you please assign the case to a German agent to try to call the seller or to email him in order to arrange a meet up with the buyer. The seller is German. 

Kind Regards, 
Rosette 

From: "Naveen Kumar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 7 June, 2019 03:21:02 
Subject: TID: 22076925 - Fan seller - Ed Sheeran - 07/06/2019 - Delivery Plan is Walk-in but buyer is not able to contact the seller as the number provided to buyer is from Germany 

Dear Rosette 

This buyer says that for walk-in ticket delivery plan, the contact details provided are from Germany, she is trying to contact the seller but able to connect with them. Event is just 18 hours away so she wants a confirmation that she is getting the tickets before she leaves for the event. As the seller number is from Germany a German speaking person need to contact them. 

Thanks & Regards 
Naveen