Subject: 20961364 ; Broker US ; Purple Reign - Prince Tribute ; 26/05/2019 ; Buyer claiming event is cancelled but no such info found on google.
From: Ashwinee Latchayya <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Deepanshu Kapoor <[email-masked]>
Date: Thu, 6 Jun 2019 05:56:01 -0700 (MST)

Hi Rose, 

Kamal has escalated this to payments team after the buyer has reported the event has been cancelled. 

The escalation has returned as the first thing that should have been done here is to contact EDM to tag the event as cancelled. 

The agent has emailed the buyer informing we have recently received this information & working out the details on returning the tickets & refund. Can we check where the agent got this information from. Was it perhaps flagged internally or to EDM ? 

I have personally tried to find out whether the event has been cancelled or not but couldn't find any information. 

Can he take ownership of this and if needed, can feedback be shared ? 

Kind Regards, 
Ash 

From: "Deepanshu Kapoor" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 6 June, 2019 10:06:25 
Subject: TID-20961364 ; Broker US ; Purple Reign - Prince Tribute ; 26/05/2019 ; Buyer claiming event is cancelled but no such info found on google. 

Hi Ashwinee, 

With reference to the above TID, 20961364 ,Buyer emailed informing event is cancelled & one of our agent escalated the case to Payments team. 
I checked on google a lot but no such information found.Can you please have a look on this case & bring in concern to relevant department if required. 
Thank you for your consideration. 

Kind regards, 
Deepanshu