Subject: Hi Rosette,
From: "OLS" <[email-masked]>
To: [email-masked]
Date: Thu, 06 Jun 2019 11:39:26 +0000

A COMMS has been released on the OLS regarding a reminder when a case can be escalated to the Manager Call Back Queue. All agents must push back at least three times in a phone call, before a case can be escalated.

Please carefully read through the content to familiarize yourself with the content.

Please click here https://ols.talentlms.com/learner/courseinfo/id:334 to log into your account and review the COMMS.

Remember to click the button at the bottom of the COMMS to confirm you have read and understood the update.

Thank you,

OLS-Team