Subject: FW: [OLS COMMS] Wrap up Survey - Asking the buyer for proof
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Jana Garbe <[email-masked]>, Maiwenn Gouthe <[email-masked]>, David Lee <[email-masked]>, Cian Madigan <[email-masked]>
Date: Wed, 5 Jun 2019 04:48:20 +0000

Hi everyone,

Please ensure all the agents complete this comms in a timely manner.

Kind regards,
Brian

From: Jana Garbe
Sent: Tuesday 4 June 2019 15:09
To: CSLeads <[email-masked]>; Stephen Blake <[email-masked]>; Meghan Flanagan <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>; Cian Madigan <[email-masked]>
Subject: [OLS COMMS] Wrap up Survey - Asking the buyer for proof
Importance: High

Hi all,

Please note that there was an influx of cases where the reason code "Requested more proof/information" from the customer has been used incorrectly as part of the guarantee claims wrap up survey.

Therefore, we have sent out a reminder of when the reason code above is to be used and explain why it is so important that this reason code is only used after asking for proof initially.

Kind regards,

Jana