Subject: Re: 21962061 - MCB - pravesh.singh
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Felipe FleuryGil <[email-masked]>, Michelle Gubbins <[email-masked]>
Date: Tue, 4 Jun 2019 17:46:24 -0700 (MST)

Hi Brian, 

I have reviewed the case with Pravesh Singh and have provided the feedback to him. 

We will make sure that agents do not make this mistake in the future. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Felipe FleuryGil" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Michelle Gubbins" <[email-masked]> 
Sent: Tuesday, 4 June, 2019 17:40:48 
Subject: RE: 21962061 - MCB - pravesh.singh 

Hi [ mailto:[email-masked] | 
@Rosette Modiri ] , 

Can this please be reviewed with Pravesh Singh, buyer did not request a MCB and agents should never abuse this function. 

Kind regards, 

Brian 

From: Felipe FleuryGil 
Sent: Monday 3 June 2019 17:51 
To: Brian Sexton <[email-masked]> 
Cc: Michelle Gubbins <[email-masked]> 
Subject: 21962061 - MCB - pravesh.singh 

Hi Brian, 

Can we advise agents not to escalate to MCB if customer are not requesting? Our MCB queue is quite high for the past few days. We had 67 cases current in the queue. 

Thanks, 

Felipe