Subject: RE: 21962061 - MCB - pravesh.singh
From: Brian Sexton <[email-masked]>
To: Felipe FleuryGil <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Michelle Gubbins <[email-masked]>
Date: Tue, 4 Jun 2019 12:10:48 +0000

Hi @Rosette Modiri<mailto:[email-masked]>,

Can this please be reviewed with Pravesh Singh, buyer did not request a MCB and agents should never abuse this function.

Kind regards,
Brian

From: Felipe FleuryGil
Sent: Monday 3 June 2019 17:51
To: Brian Sexton <[email-masked]>
Cc: Michelle Gubbins <[email-masked]>
Subject: 21962061 - MCB - pravesh.singh

Hi Brian,

Can we advise agents not to escalate to MCB if customer are not requesting? Our MCB queue is quite high for the past few days. We had 67 cases current in the queue.

Thanks,

Felipe